Our endeavor is to provide the best customer service every time you shop with us, however please do not lose your faith in us if you receive a product and do not like the fit, color or design. You can initiate a return request within 48 hours of delivery. Request you to kindly get in touch with us via call on +918582939291 between 11:00 AM – 9:00 PM. Once the return request is received within 48 hours of delivery, it will be honored even if the reverse pick up (if available at the postal code as per our reverse pick up partners) is not done within that time frame. Please note that in case you have requested for return and not responded to our first reply within 2 days, then your return request will not be accepted.
Below are the following steps to place a Return Request:
Raise a return request from your Princessyou.in account within 48 hours from product delivery.
Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in a sealed condition.
The original packaging including tags, boxes should be intact while returning the merchandise.
All the returned merchandise should be packed safely to prevent any damage or loss during transit.
For all self shipment, please ensure that your shipment reaches our warehouse within 7 days of raising the return request.
We understand that the following can be the reasons for returns:
a. Product Dissatisfaction
b. Defective/ Damaged product received
c. Size Issue
d. Incorrect Product received
Returns received for the mentioned reasons will be replaced with the same product or any other product of your choice or store credits. In case, we have received the product and you have requested for the replacement, however we do not have the product available, then we will assign credits to your Princessyou.in account. We donot accept cancellations under any circumstances.When you order something and the product immediately goes out of stock and you have made payment for the same, then u can replace your order with some other dress from our store or can take credit points of the same amount.
Please note that we would not be able to accept return under the following scenarios:-
- Damaged product as a result of usage
- Any consumable item which has been used
- Tampered products with missing bar codes
- Opened perfumes
- Damaged or defected products which are not covered under manufacturer’s warranty.
- Products which were returned without original packaging and all other accessories included in the Delivery box.
- products which are on sale
- made on order products
Product can be returned in the following way :-
A. Self-shipment by customer –
In case a reverse pick up is not available at your postal code as it is not serviceable by our logistics partner, we would request you to kindly self-ship the product and the returned shipment should reach us within 7 days of providing the return address details to you. Please upload the scanned copy of courier slip within 7 days in the return panel. For all self-shipments, we will reimburse Rs. 100 or the courier charges mentioned on the scanned slip whichever is lesser.
:- Please note that all returns are subject to product quality inspections.
All returns are refunded in the form of store credits, which can be redeemed on any product on our website within a period of four months.
Refund in the form of store credits will only include the price of the merchandise returned, subject to quality check by our team. Please note that Cash on Delivery Charges would not be included in the refund value as these are non-refundable charges.